Flowmagic, Ltd. — Editorial Services Terms

Last updated: 14 October, 2025

Company: Flowmagic, Ltd. • SC809345 • 1A Winton Buildings, Ardrossan, UK KA22 8BY
Contact: [[email protected]] • [+44 7308 077 377]

1) What you’re buying

Your proposal states the package, price, what’s included, and timeline.

Common services may include: Developmental Editing, Copyediting, Proofreading, References/Citations, Coaching/Calls.

Not included unless stated: any extra services, including but not limited to:

indexing, design/typesetting, permissions clearance, legal/medical advice, deep fact-check, marketing/PR.

2) Prices & estimates

Prices vary by word count, complexity, and turnaround. Any estimate may change if scope changes; we’ll confirm in writing before proceeding.

Taxes (e.g., VAT/sales tax) added where applicable.

3) How we both work

You: provide the latest manuscript, consolidated feedback, timelines, and any house style; keep your own backups.

We: use reasonable care and professional standards to deliver the agreed services. Editing improves quality but can’t guarantee publication, sales, zero errors, or legal compliance.

4) Rounds & scope changes

The Order states the number of rounds (e.g., dev edit + follow-up memo; or one copyedit; or one proof).

New/expanded content, extra rounds, rush work, or citation research not listed are out of scope and billed at £[hourly] or a new fixed fee agreed by email.

5) Fees & payments

Fixed fee or hourly as per the proposal. A deposit may be required to reserve dates.

Payment plans apply if chosen: e.g., 4 × £[amount] on [dates].

If a payment fails, we allow a 5-day grace period; after that, work may pause.

A reasonable admin fee of £20 and permitted interest may apply under the governing law (see §12).

Card/processing fees may be included in instalment amounts if so noted in the Order.

6) Cancellations & refunds (consumer info varies by country)

If you are a consumer in a country with cooling-off rules (e.g., UK/EU: 14-day distance-selling period),

you may cancel within that period unless you ask us to start sooner.

If we start during the cooling-off period at your request, you agree we may charge for work done;

once services are completed, the right to cancel may not apply.

After work begins (all clients), fees are generally non-refundable because we reserve time and deliver expertise continuously.

We’ll act fairly if rescheduling is needed.

7) Confidentiality & data

We keep your materials confidential and handle personal data under UK GDPR (and comparable laws where applicable).

You’re responsible for rights/permissions for your content and any third-party materials unless your Order includes permissions work.

8) Intellectual property

You own your manuscript and confirm you have rights to supply it.

We own our background methods/tools (templates, checklists).

On full payment, you own the final edited text and bespoke deliverables.

Portfolio usage: we may reference anonymised short excerpts or your project title with your consent; you can opt out any time via email.

9) References & citations (if included)

We format to the style in your order.

Unless included, we do not provide legal vetting, permissions clearance, or comprehensive fact-checking.

You remain responsible for factual accuracy and lawful use of sources, quotes, and images.

10) Timelines & acceptance

Milestones are estimates; if your feedback is delayed, dates may shift and extra time may be billed.

Deliverables are deemed accepted after 7 days unless you raise specific issues in writing.

11) Liability (plain English)

Nothing limits liability that cannot be limited by law.

Otherwise, our total liability is capped at the fees paid under the relevant Order.

We aren’t liable for indirect loss (e.g., lost profits, business, or data).

12) Governing law & jurisdiction (global)

Default: This Agreement is governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

Alternative (use if needed): If your Order states a different governing law/jurisdiction (e.g., State of New York, USA, courts located in New York County, NY), that named law/jurisdiction will apply.

For business-to-business clients where England & Wales law applies, we may rely on the Late Payment of Commercial Debts (Interest) Act 1998 for interest/compensation. For consumer clients, we apply only reasonable admin fees and any interest permitted by local consumer law.

13) How you agree

You accept these Terms by e-signing, ticking “I agree,” paying an invoice, or using our services. The version in force on the Order date applies.

Payment Commitment (Non-Cancellable).
Client agrees to pay the Fees set out in the Order in full. If a payment plan is offered, it is a payment convenience only; the entire balance is owed and not contingent upon Client’s usage, publication outcome, or any third-party decision. Except where mandatory consumer rights apply, payments are non-cancellable and non-refundable once work begins.

Immediate Start & Cooling-Off Acknowledgment (Consumers).
If Client is a consumer in a country with cooling-off rights (e.g., UK/EU 14-day period) and requests an immediate start, Client: (a) expressly asks Flowmagic to begin Services before the cooling-off period ends; (b) acknowledges that charges for work performed during that period are payable; and (c) acknowledges that once the Services are fully performed, any right to cancel no longer applies. Where cancellation is permitted by law during the cooling-off period, Client will be charged pro-rata for work already delivered.

Card/Bank Authorisation; No Chargebacks.
Client authorises Flowmagic (and its payment processor) to debit Client’s card/account for the amounts and schedule in the Order. Client agrees not to initiate chargebacks or payment reversals except in cases of card fraud. Billing disputes must be raised with Flowmagic in writing within 7 days of the invoice/charge; both parties will act in good faith to resolve promptly.

Chargebacks & Costs.
If Client initiates a chargeback contrary to this Agreement, Client remains liable for the underlying amount, plus any reasonable bank/payment-processor fees and administrative costs incurred in responding to the chargeback. Flowmagic may suspend Services until the account is current.

Acceleration on Default.
If any instalment is more than 10 days overdue, all remaining instalments become immediately due at Flowmagic’s option. Services may be paused until payment is current.

No Set-Off.
Client will not withhold, set off, or deduct any amounts from payments due under this Agreement for any reason, except where prohibited by applicable law.

Delivery & IP Tie-Off.
Ownership/licence in the Deliverables transfers on receipt of full payment (or, for staged projects, on receipt of the stage payment for the relevant Deliverables). Until then, all work remains Work-in-Progress and may not be used or published.

Governing Law & Enforceability.
This clause applies to the maximum extent permitted by the governing law in the Order/Terms. If any part is found unenforceable, the remainder still applies.